Refund policy

We offer 60 days returns policy.

If 60 days have gone by since your purchase, we cannot offer you a refund or exchange unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are allowed to handle the item in the same way you would in a shop. For example, take it out of the box to see what it looks like.

In the first instance, send an email to sales@billybilslandcycles.co.uk, letting us know you wish to return your item.

To authorise your return, we require a receipt or proof of purchase.

Shipping.

You will be responsible for paying for your own return shipping costs.

For large items, we can arrange an uplift by our courier on your request and at your cost, but this is not guaranteed. Expect to pay £50 for a bike plus any geographical surcharge.

Once your return is received, inspected and approved, we will process your refund to your original method of payment which should be received within 5 days, usually sooner.

Late or missing refunds.

There is often some processing time before a refund is posted. Please allow up to 7 days for the money to appear in your account. If, after 7 days, the refund hasn’t arrived, please contact us at sales@billybilslandcycles.co.uk.